Students who experience academic difficulty at any time are strongly encouraged to consult immediately with their instructor(s) to develop a plan for resolving their academic needs and concerns. The Academic Directors and the Dean also are available for support.

The Art Institute of Charlotte Academic Support Center provides tutorial and support services in a variety of areas. Services are available to all students based on individual and small group needs. The Academic Support Coordinator staffs the center along with faculty members who volunteer their time on a weekly basis.

General Student Complaint Procedure 

If you have a complaint or problem you are encouraged to follow the Student Complaint Procedure.

You should discuss complaints with the individual(s) within the appropriate department. Initial discussion should be the person most knowledgeable of the issues involved or with immediate decision-making responsibility. If you feel that the complaint has not been fully addressed, a written account should be submitted to the Dean of Student Affairs if related to non-academic issues or to the Dean of Academic Affairs for academic issues. The written account should indicate your name, phone number, and ID# and discuss the steps you have taken to remedy the situation. The Art Institute of Charlotte staff member or department will be notified of the complaint. A follow-up meeting with you and the Dean of Student Affairs and/or the Dean of Academic Affairs will be held within ten school days of the date of the written complaint in an effort to resolve the issue. If you are not satisfied with the results, you may file an appeal with the President's Office. The appeal should be in writing and contain your name and phone number. You should summarize the steps you have taken to remedy the situation and indicate why the results are not satisfactory. You will hear the results of the appeal within thirty calendar days from the date the appeal is received.