CU4029 Quality Service Management and Training
This class will examine the role of service in the food service industry and explore how to give
quality customer service. Service systems and training programs in quality operations will be
examined through the use of case studies and hypothetical scenarios. The course will cover
employee training and development from both a strategic and operational perspective. The class
will culminate by examining Charlie Trotter’s service standards in what is often the best-rated
restaurant in the United States.
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CU3015 Quick Service Restaurant Operations
This course explores the various career
opportunities in Quick Service Food Operations.
Emphasis is placed on low- to mid-range
foodservice, cafeteria, retail take-out units, and
franchised operations. Performance issues are
also examined in the areas of consistency,
quality, service, recruitment, and pricing.
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SYD3704C Race and Ethnicity
Students study the sociological perspective in
minority-majority relations, assimilation ideologies,
dynamics of prejudice and discrimination, biological,
historical, and sociological explanations of ethnicity.
Emphasis is placed on the definition and
understanding of how race and ethnicity are
constructed, the importance of culture, and the
experiences of various racial and ethnic groups.
[Prereq: PSY2012 or SYG2000]
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RTV1308C Radio Journalism
(offered spring and fall quarters)
This course emphasizes broadcast newswriting
concepts. It begins with the mechanics of writing
and then adds broadcast style and story
construction guidelines. The students then use
what they have learned to produce actual radio
news programs under deadline.
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MN3711 Recreational Boat Design
Students research the needs and desires of people
who use boating for recreational purposes. A finished
concept is presented using the criteria developed in
the research. [Prereq: IT1514 or MN2514]
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REL2300 Religions of the World
This course examines the similarities and
differences of six major world religions and how they
relate to an individual’s backgrounds, beliefs, and
practices. Emphasis is placed on the meaning of
religion. [Prereq: ARH2000 or THE2000]
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IND3018C Renovation/Design
This course enables students to investigate the
constraints and concerns engendered by the
renovation of residential housing. The introduction of
new technologies is studied as well as the
preservation of valuable architectural details.
[Prereq: ARC2461C, IND3424C, IND3225C,
IND2453C, IND2017C]
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IND3456C Renovation/Working Drawings
Students produce a comprehensive set of working
drawings illustrating demolition as well as new
construction. [Prereq: ARC2461C, IND3424C,
IND3225C, IND2453C, IND2017C]
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SYA3330C Research Methods in Action
Students are introduced to the survey method for
conducting research and its many applications in
the real world. The course looks at how research is
used to determine public opinion and identify trends.
Students collect and analyze data and draw
conclusions about how to apply their results.
[Prereq: ENC1101 and MGF1115, MAD1104, or
MT1105]
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SYA3330C Research Methods
in Action - Honors
This is an honors course. Students are introduced to
the survey method for conducting research and its
many applications in the real world. The course
looks at how research is used to determine public
opinion and identify trends. Students collect and
analyze data and draw conclusions about how to
apply their results. [Prereq: ENC1101 and
MGF1115, MAD1104, or MT1105]
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IND2013C Residential/Design
This course examines the design of habitat for
contemporary man. Students design an interior
renovation of a residence and create a set of design
presentation boards. [Prereq: IND1605C,
IND1405C, IND1024C]
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IND2452C Residential/Working Drawings
Students produce a comprehensive set of working
drawings emphasizing drawing types relevant to
residential design. [Prereq: IND1605C, IND1405C,
IND1024C]
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