STUDENT COMPLAINTS - Miami International University of Art & Design

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Student Life

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From housing to a culture of learning, take a look at this network of services intended to help handle the details so you can focus on your education.

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STUDENT COMPLAINTS

GENERAL COMPLAINT PROCEDURE
The University is dedicated to open communication and the exchange of ideas and/or concerns. Recognizing that, at times, a student may wish to voice a concern, the University has developed a procedure for handling students’ general complaints. Students may complete a Incident Report Form, which is available in both the Student Affairs and Academic Affairs Departments, to share any problems/concerns.

If a student has a complaint or concern regarding the University, the student should first communicate the complaint or concern informally.

Informal Resolution Process:

1.Student meets with his/her Department Chair

If the complaint or concern is not resolved with the Department Chair, continue with the informal process below.

2.For academic issues (classroom issues, grades, faculty members): Student meets with the Associate Dean of Academic Affairs.

3.For non-academic issues (residence hall, facilities, etc.): Student meets with the Dean of Student Affairs.

If the complaint or concern is not resolved by steps two or three, a student may proceed to file a formal complaint. Formal complaints may not be filed until the informal process is followed by a student and verified by a staff member.

Formal Resolution Process:

If the issue raised is not resolved in a satisfactory manner by the informal resolution process, the student is directed to submit a written account of the complaint to the Dean of Student Affairs if related to non-academic issues, or to the Dean of Academic Affairs for academic issues. The written account should be filed on an incident report form and include the student’s name, phone number, Student ID number, and discuss the steps the student has taken to remedy the situation.

At that time, the Dean of Student Affairs and the Dean of Academic Affairs will determine what course of action would best resolve the issue. They may involve any other faculty or staff member in assisting him/her. A follow-up meeting with the student and the Dean of Student Affairs and/or the Dean of Academic Affairs will be held within ten (10) class days of the date of the written complaint in an effort to resolve the issue.

If the student is not satisfied with the results, the student may file an appeal with the President’s Office. The appeal should be in writing and contain the student’s name and phone number. The student should prepare a detailed written statement about the complaint or concern (including the names and titles of any individuals involved), summarize the steps the student has taken to remedy the situation, indicate why the results are not satisfactory, and send or give the statement to the President of the University. The student will hear the results of the appeal within ten (10) class days from the date the appeal is received by the President. Please refer to the University’s Arbitration Policy and Process for additional information regarding disputes or claims.

Incident Crime Report Form (PDF)

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