911 PROCEDURES

• Do not hesitate to call 911 in matters of life and death or if you are uncertain about the severity of a situation.
• Dial 911 on a mobile or land line phone device and provide (a) nature of the emergency and (b) the location including the name of the building, the address, phone number and room number.
• Contact Campus Security concerning all safety and safety-related issues as soon as possible. Security phone numbers are listed below.
• Students and staff are advised not to talk to the media in a crisis situation.

How do I know if it is an emergency? Err on the side of caution. Tell someone: campus security, a faculty member, a co-worker, a supervisor, a peer, or call 911.

Renfrew Campus Address: 2665 Renfrew Street, Vancouver, British Columbia, V5M 0A7
Culinary Campus Address: 300-609 Granville Street, Vancouver, BC V7Y 1G5

CAMPUS CONTACT INFORMATION

Security

Renfrew 604-683-9200

Reception Desks

Renfrew 778-373-9000
Culinary 778-373-8905

EMERGENCY PHONE NUMBERS

SCHOOL CLOSING PROCEDURE

The Art Institute of Vancouver may determine in the interests of staff, faculty and students to close the school for the following reasons, but not limited to:

• Bomb threat, earthquake, fire, violence, inclement weather, transportation strikes, demonstrations (planned/unplanned), terrorist attack (in any part of the country), other national emergencies

School closures are rare; however in the event that the school must close, we will post the details of the closure on the main reception line.

If no information related to school closure is posted, you may assume that all campuses will be open for regularly scheduled hours.

EMERGENCY EVACUATION PLAN

Situations requiring evacuation include fire, hazardous material release, bomb threats and earthquakes. Fire alarms must be treated as real emergencies and building evacuation must occur. The need for evacuation in other situations will be determined by emergency personnel and you will be advised if evacuation is necessary.
If evacuation is necessary:

1. Calmly proceed to nearest exit -- in case of fire check doors for heat before opening.
2. Follow instructions from emergency personnel.
3. Do not use elevators.
4. Walk -- don’t rush or crowd. Use handrails in stairways. Assist people with disabilities.
5. Move away from the building quickly -- watch for falling glass and other hazards.
6. Move to your emergency meeting location and stay there so that all personnel may be accounted for.
7. Never re-enter the building until notified by emergency personnel that it is safe to do so.

Evacuating Disabled Persons:

Individuals who are non-ambulatory, hearing impaired, or visually impaired require special assistance during any evacuation. These persons should inform their supervisors, co-worker and the Building Emergency Director of the help that they will require in the event of an emergency.

FIRE SAFETY

If you see a fire:

1. Activate the fire alarm, alert others, and move everyone away from the area of the fire, closing doors behind you.
2. Call 911 and report location of fire (see 911 Procedures).
3. Use a fire extinguisher on small fires (waste basket sized) only if it is safe to do so. Use the correct fire extinguisher

Fire extinguishers are specific to certain types of fires.

When a fire alarm is activated:

1. It must be treated as a real emergency.
2. Evacuate the building and proceed to your emergency meeting location.
3. Never open a closed door without checking it first for heat - if the door is hot, do not open it. If not hot, open it slowly, standing behind it to one side, and be prepared to shut it quickly if fire is present.
4. Use the stairway, proceeding down to the ground floor, never up. Never use elevators if fire is suspected.
5. Once outside, proceed to the predetermined area so that a head count can be taken. Find out the location of your predetermined area before a fire occurs.

If clothing catches on fire:

Yours:

STOP where you are.
DROP to the floor.
ROLL around on the floor.

Someone else’s:
Grab a blanket, rug or coat and wrap them in it to smother the flames.

If trapped in a room by fire:

1. Block smoke from entering by placing damp cloth material around / under door.
2. Retreat, closing as many doors as possible between yourself and the fire.
3. Signal your location -- phone 911 and give the fire department your exact location; if this is not possible be prepared to signal from a window. Do not open the window or break glass unless absolutely necessary -- outside smoke may be drawn in.

If caught in smoke:

1. Drop to your knees and crawl.
2. Breathe shallowly through your nose, holding your breath as long as possible. Use a damp cloth over your mouth and nose to filter out smoke.
3. Stay calm.

Note: Know in advance exactly how many doors you will have to pass along your evacuation route before you reach the nearest exit. In heavy smoke you can crawl or crouch low with head 30”-36” from the floor (watching the base of the wall) and count out the number of doors you pass -- you will then know when you have reached the exit door (even if you can’t see that it is the exit).

BOMB THREAT OUTLINE

1. All bomb threats should be taken seriously.
2. The person receiving the phone call should remain calm and attempt to keep the caller on the phone as long as possible to collect as much relevant information as possible. If possible, alert another employee of the situation so that they can call 911 while the caller is still on the line.
3. Listen to the caller and ask the following questions:
   1. “Where is the bomb located?”
   2. “When will it explode?”
   3. “What does the bomb look like?” (contents, size, shape, color etc.)
   4. “What kind is it?”
   5. “What will make it go off and when?”
   6. “Why are you doing this?”
   7. “Who are you?”
4. Listen for any characteristic that could describe the caller’s voice (age, sex, accent, etc.), mannerisms, and emotional state. Also listen for background noise (traffic, music, other voices, etc.)
5. Immediately call 911. Give your name, location and telephone number to the police. Inform them of the situation, including any information you may have as to the location of the bomb, time it is set to explode, time you received the call, etc.
6. Contact Security (numbers above).
7. Inform your supervisor or department director of the situation.
8. If instructed to evacuate, follow regular evacuation procedures. (See “Emergency Evacuation Procedures”)

SUSPICIOUS PACKAGE OBSERVED OUTLINE

If you spot a suspicious object, package, etc. report it to Security. Under NO circumstances should you touch or move it in any way.

PERSONAL SECURITY

• Know the location of the nearest phone, alarm and exits.
• Have emergency numbers posted by the phone.
• If you have concerns about your personal safety, call Campus Security (numbers above).

Safety on the go:

• Walk with someone else whenever possible.
• Stay in busy, well lit areas. Do not take shortcuts through low-traffic areas.
• Use caution when stopping to give strangers information or directions, especially at night.
• If you suspect you are being followed, be suspicious. Keep checking behind you so the person knows you cannot be surprised. Change directions, cross the street and go to a busy, well lit area. Report the incident to the police immediately.
• Park your car or bicycle in a busy, well lit area. If this is not possible, or if you are returning to your vehicle late at night, call Campus Security, or have someone accompany you.
• Be alert as you return to your vehicle. If someone is hanging around - leave. Have your keys ready and check your backseat before getting in your car. Lock your door and keep your windows rolled up.

If you witness a crime:

• Call 911 and then Campus Security (numbers above)
• Do not place yourself in danger by attempting to apprehend or interfere with a suspect.
• Get a good description of the suspect. Note physical characteristics, clothing, direction and mode of travel.
• Note the license plate number as well as the make and colour of any vehicle which may be involved.