Banquet Supervisor at Harrah's Southern California Resort
The Art Institute of California—San Diego, a campus of Argosy University
[Since completing my education], I have a much better working knowledge of how the kitchens and the back of the house works. Matt Sloman , Banquet Supervisor at Harrah's Southern California Resort Bachelor of Science in Culinary Management, 2014 , The Art Institute of California—San Diego, a campus of Argosy University
Matt Sloman is a banquet supervisor at Harrah’s Southern California Resort in Valley Center, California. He’s responsible for planning and executing client events as well as overseeing staff, servers, and housemen who work at the event venue. “The one thing that I enjoy most about this position is the interaction I have with both clients and guests alike. The ability to make people smile is what keeps me going every day,” he says. Matt adds that he always put his best effort forward. “[I] know that how I respond to a guest’s questions or requests could make their experience either great or less than great.”
While he’s only been in his position a short time, Matt is excited to have instituted a new staff training program. “Ensuring that we are performing to the highest possible service standards available [is important to me].” He adds that one of the biggest challenges to working in his field is the technology involved in processing client invoices. “Great service is great service and that will never change.”
Matt, who in 2014 earned a Bachelor of Science in Culinary Management from The Art Institute of California—San Diego, says that his education provided a strong working knowledge of both the kitchen and back of house. “This helps in providing a much better product to the customer.” Matt recommends that current students soak up knowledge in all areas of the kitchen, hotel, or resort. “One thing about the banquet department is that we interact with almost every other department. It really helps if you know what those departments do.”
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